Shipping policy
All our products are shipped from Melbourne, Australia.
Your orders are processed and dispatched within 48 hours after purchase (excluding weekend and public holidays) by Australia Post or other local couriers. Once your order is shipped, you will be sent a delivery confirmation email with a tracking number.
Please note that the postage/delivery times are indicative only, and may vary depending on the postal service, public holidays or during busy holiday periods.
Please check the address you provide when placing your order. We cannot assume responsibility for any lost parcels or delays due toany incorrect information provided by the customer.
If Any parcels are returned to sender due to being undeliverable, we will contact you to organise a re-delivery at an additional shipping cost, or a refund (excluding shipping costs) for the product you ordered, subject to the item being in its original condition and passing our quality inspection.
Shipping
Australia – Standard Shipping
Orders over A$150 - FREE Standard Delivery
Orders under A$150 - A$13.25 Flat Rate Standard Delivery
For remote locations, an extra surcharge may apply to your shipping costs. This does not get calculated at checkout, you will be contacted via email with the option to pay the difference.
Australia – Express shipping
All Orders - A$19.75 Flat Rate Express Delivery
For remote locations, an extra surcharge may apply to your shipping costs. This does not get calculated at checkout, you will be contacted via email with the option to pay the difference.